Retrieve Mail From Your Spam Folder

Occasionally email messages will get caught by our spam filter that is not actually spam. This does not happen often; however, it is important to know how to move the message back to your inbox in the case it does happen to you. Messages that are filtered are held in quarantine for two weeks after they are received. When two weeks have elapsed, the messages are permanently deleted.

If you would like to remove a message that has been stopped by the mail filter, the first step is to identify which version of our webmail you are using. Currently, we have three different versions of webmail. Select the version below that looks familiar to you to see the steps required to remove a message from spam.

My version of webmail looks like the image above.

 

My version of webmail looks like the image above.

 

My version of webmail looks like the image above.

 

Removing a message from spam using the Horde webmail system

1. Login to the webmail site. Click here to open a browser window to the webmail site.

2. Select the 'Spam' folder from the drop down select box at the top right-hand corner of the window. When the page reloads, you will see the current list of messages in the quarantine.

 

3. Locate the message you wish to restore and select the check box at the beginning of the row.

4. In the upper right corner of the window, change the drop down select box from 'Messages To' to 'INBOX'

5. To the left of this box are the words "Move | Copy", click on 'Move' to relocate this message to your inbox.

 

6. The next time you check your mail via POP3 (i.e. using Outlook, Outlook Express, Netscape, etc) the selected message will be downloaded.

 

Removing a message from spam using the Squirrelmail webmail system

1. Login to the webmail site. Click here to open a browser window to the webmail site.

2. Click the 'Spam' link on the left side of the page.

3. Locate the message(s) you wish to restore and select the check box at the beginning of the row(s).

4. With the messages checked, make sure the dropdown in the top left of the screen says 'Inbox'

5. To the right of the dropdown are two buttons: 'Move' and 'Forward'. Click the 'Move' button to move the message to your inbox.

6. The next time you check your mail via POP3 (i.e. using Outlook, Outlook Express, Netscape, etc) the selected message will be downloaded.

 

Removing a message from spam using the Roundcube webmail system

1. Login to the webmail site. Click here to open a browser window to the webmail site.

2. Once you are logged in, click the "Spam" folder on the left side of the screen.

 

3. You should now see a list of the messages in your spam folder. Roundcube allows you to drag and drop your messages, so simply click and drag the message you wish to remove from spam into the "Inbox" folder.

4. Now if you click the "Inbox" folder on the left you should see the message you just dropped. The next time you check your mail via POP3 (i.e. using Outlook, Outlook Express, Netscape, etc) the selected message will be downloaded.

 


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